Terms of Use

Rules for using ReturnGuard.

These Terms explain how you may use ReturnGuard, including manual purchases, email import, return reminders, receipt and warranty vaults, Smart Live Tracking, subscriptions, and app store billing.

Last updated: May 15, 2026

1. Acceptance of these Terms

By downloading, accessing, or using ReturnGuard, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the app.

2. What ReturnGuard does

ReturnGuard is a post-purchase organization app. It helps you save purchases, tracking numbers, return windows, refund information, receipts, invoices, return labels, warranty details, and reminders.

ReturnGuard is not a merchant, carrier, payment processor, refund processor, warranty provider, legal advisor, tax advisor, or financial institution.

3. Your responsibility for purchase data

You are responsible for checking the accuracy of purchase information, return windows, refund dates, warranty dates, tracking numbers, imported email results, reminders, and documents saved in the app.

ReturnGuard provides reminders and organization tools. It cannot guarantee that a merchant will accept a return, issue a refund, honor a warranty, or deliver a package by a specific date.

4. Email import

If you connect Gmail or Outlook, ReturnGuard may scan relevant messages to identify possible orders, receipts, delivery updates, returns, warranties, and refunds.

  • Email import requires your permission.
  • Found purchases are shown for review before being added.
  • You can disconnect email import from inside the app.
  • You must only connect accounts you are authorized to use.

5. Saved tracking numbers and Smart Live Tracking

You can save tracking numbers with purchases. Saving a tracking number does not necessarily enable live carrier event tracking inside ReturnGuard.

Smart Live Tracking is optional. When enabled, ReturnGuard sends the tracking number and carrier information to a tracking provider so carrier events can appear inside the app.

  • Free users may receive a limited number of Smart Live Tracking credits.
  • Monthly Pro may include a monthly Smart Live Tracking credit allowance.
  • Yearly Pro may include an annual Smart Live Tracking credit allowance.
  • Credits may be consumed when Smart Live Tracking is enabled for a new tracking number.
  • Refreshes of existing live tracking may be throttled, including a minimum refresh interval such as 6 hours.
Official carrier tracking links may remain available even when Smart Live Tracking credits are not available.

6. Tracking accuracy and translations

Carrier events may come from third-party tracking providers and carriers. Events can be delayed, incomplete, translated, cached, changed, or unavailable. ReturnGuard does not guarantee real-time accuracy or completeness.

Tracking event text may be translated into your app language. Translations are provided for convenience and may not always match the original carrier text exactly.

7. Subscriptions and paid features

ReturnGuard may offer optional subscriptions or paid features. Prices, billing periods, trials, renewal details, taxes, and cancellation rules are shown by Apple App Store or Google Play before purchase.

  • Payments are processed by the app store, not directly by ReturnGuard.
  • Subscriptions renew automatically unless cancelled according to the store’s rules.
  • You can manage or cancel subscriptions in your Apple App Store or Google Play account settings.
  • Refund requests are handled by the app store where the purchase was made.
  • Restoring purchases may be required when changing devices or reinstalling the app.

8. Trials and plan limits

If a free trial is available, eligibility and duration are determined by the app store and shown before confirmation. Plan limits, including Smart Live Tracking credits, active purchase limits, and feature availability, may vary by plan, platform, region, promotion, or app version.

We may update free or paid plan limits over time, but changes will not remove access to active subscription benefits during the period already paid for, except where required for legal, security, abuse prevention, technical, or platform reasons.

9. Documents, receipts, and user content

You are responsible for the documents, screenshots, images, receipts, labels, warranty information, notes, and other content you save in ReturnGuard.

  • Do not upload illegal, harmful, infringing, or unauthorized content.
  • Do not use ReturnGuard to store sensitive information that is not needed for purchase organization.
  • Keep your own backups of important purchase and warranty documents.

10. Acceptable use

You agree not to:

  • Abuse, overload, reverse engineer, scrape, or interfere with ReturnGuard or its backend services.
  • Bypass subscription, credit, throttling, security, tracking, or account limits.
  • Use ReturnGuard for fraudulent returns, false refund claims, fake purchase records, or unlawful activity.
  • Access another person’s email, purchases, documents, or tracking information without authorization.

11. Third-party services

ReturnGuard relies on third-party services such as Apple App Store, Google Play, Firebase, Google Cloud, RevenueCat, Gmail, Outlook, 17TRACK, and carrier systems. Their services may change, fail, delay, restrict access, or become unavailable.

ReturnGuard is not responsible for third-party service outages, billing rules, carrier data, store decisions, refund decisions, or account restrictions.

12. Apple App Store terms

If you downloaded ReturnGuard from the Apple App Store, Apple’s standard app terms or the applicable Apple End User License Agreement may also apply. You can review Apple’s standard EULA at: Apple Standard EULA.

13. No professional advice

ReturnGuard may help organize return, refund, warranty, and purchase information, but it does not provide legal, financial, tax, consumer rights, insurance, or professional advice.

14. Availability and changes

We may modify, suspend, or discontinue parts of ReturnGuard at any time, including features, limits, service providers, APIs, or supported platforms. We may also update these Terms as the app evolves.

15. Disclaimer of warranties

ReturnGuard is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement.

16. Limitation of liability

To the maximum extent permitted by law, ReturnGuard and its developer will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost refunds, missed return windows, lost data, delayed packages, or warranty disputes.

17. Termination

We may suspend or restrict access if we believe you violated these Terms, abused the service, created risk, attempted fraud, or used the app unlawfully.